Question 1

What is TIM?

Accepted Answer

TIM is a business companion that handles the administrative work growing businesses can't afford to staff for — lead follow-ups, deal tracking, payment reminders, project milestones, and review requests. It works 24/7 so your operation moves without you managing every detail.

Question 2

What kind of businesses does TIM work with?

Accepted Answer

TIM is built for service-based businesses in the United States with 5–15 employees running multiple active projects at once — remodeling, construction, HVAC, landscaping, and similar operations where the average project value is $20,000 or more.

Question 3

How long does setup take?

Accepted Answer

Most businesses are fully operational within the first week. Onboarding is included in both plans.

Question 4

Is there a long-term contract?

Accepted Answer

No. Month-to-month. Cancel anytime.

Question 5

How does TIM follow up with leads?

Accepted Answer

When a new lead comes in, TIM logs it and begins a follow-up sequence — sending timely messages so no opportunity goes cold while you're in the field.

Question 6

Can I see all my leads in one place?

Accepted Answer

Yes. Every lead is tracked in one pipeline. You can see status, last contact, and next action at a glance.

Question 7

What happens when a lead stops responding?

Accepted Answer

TIM flags stale leads and can send re-engagement messages automatically based on the timeline you set.

Question 8

How does TIM track my deals?

Accepted Answer

Every lead that moves forward becomes a deal in your pipeline. TIM tracks each stage — from initial quote to signed agreement — and prompts the next action so deals don't stall.

Question 9

Can TIM help me follow up on proposals?

Accepted Answer

Yes. TIM tracks proposal status and follows up with prospects who haven't responded, so you don't have to chase manually.

Question 10

How do I know which deals need attention?

Accepted Answer

TIM surfaces deals that have gone quiet or are past a key milestone, so you always know where to focus first.

Question 11

How does TIM manage active projects?

Accepted Answer

Each project has milestones, a client record, and a task list. TIM monitors progress and alerts you when something is off-track or overdue.

Question 12

Can my field crew use TIM?

Accepted Answer

Yes. TIM is designed for non-technical users. Field crew can log updates, flag issues, and submit reports without needing to learn complex software.

Question 13

How do I manage multiple projects at once?

Accepted Answer

TIM gives you a single view of all active projects — status, next milestone, outstanding tasks, and last update — so you can manage 10 projects as easily as one.

Question 14

How does TIM handle payment reminders?

Accepted Answer

TIM tracks payment milestones per project and sends automated reminders to clients when a payment is due or overdue — without you having to chase it manually.

Question 15

When does TIM send reminders?

Accepted Answer

Reminders go out based on the milestone schedule you set at the start of the project. You can also trigger them manually at any time.

Question 16

Does TIM connect to my accounting software?

Accepted Answer

Integration options vary by plan. Contact support to discuss your current setup.

Question 17

How does TIM collect customer reviews?

Accepted Answer

After a project is completed or a payment is received, TIM automatically sends a review request to the client — at the right moment, in a natural tone.

Question 18

Which review platforms does TIM support?

Accepted Answer

TIM can direct clients to Google, Yelp, or any custom review link you configure.

Question 19

What if a client leaves a negative review?

Accepted Answer

TIM flags it immediately so you can respond. Staying on top of negative feedback quickly is the most effective reputation strategy.

Question 20

How much does TIM cost?

Accepted Answer

TIM starts at $18/month for the Lite plan (40 hours/month) and $29/month for Pro (80 hours/month). Additional 40-hour blocks are available for $10/month. Your first month is complimentary.

Question 21

What is a TIM hour?

Accepted Answer

A TIM hour represents one hour of work done on your behalf — following up with a lead, sending a reminder, logging a project update. Hours are shared across your entire operation.

Question 22

Can I cancel at any time?

Accepted Answer

Yes. No contracts, no cancellation fees. Cancel directly from your account settings.

Question 23

What happens if I run out of hours?

Accepted Answer

TIM prioritizes the highest-impact work first. You'll receive a notification before your hours run out, and you can add a 40-hour block for $10 at any time.

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