The Client Relations Manager · Stage 7-8: Feedback + Retention
Updates go out before clients have to ask for them.
Sound familiar?
Clients call me directly for every small question.
I forget to ask for a review until the moment has passed.
Clients feel out of the loop between milestones.
A happy client goes quiet and I don't notice until they're gone.
How it works
Every project has a communication cadence, so no client goes quiet without you knowing.
Status updates are sent before the client has to ask — the single biggest driver of "client called me directly."
The instant a job closes, TIM asks for the review — when the client is happiest, not three weeks later when you remember.
TIM drafts and sends the routine updates and review requests. Anything that needs your voice or judgment is flagged for you — it's the volume of small touchpoints that gets handled, not your client relationships.
It's triggered by job or payment completion, timed to the moment satisfaction is highest, not sent as a generic mass request weeks later.
TIM flags anything that looks like a dissatisfaction signal so you can step in personally — this role handles the routine, not the recovery conversation.
Yes — this is built specifically for businesses running 5 to 15 active projects at a time, where no single client should feel forgotten.
Apply to work with TIM. We review every business before we bring them on.