For Flooring Contractors
If you run a flooring company with 3 to 15 employees and manage 10 to 25 active jobs at any given time, this page is written for you.
19 hrs
admin overhead per week in a 12-job flooring operation
8 days
average time before a quote gets followed up manually
$5,100
monthly cost of an office coordinator, before benefits
Every one of these happens in flooring companies with 5 to 15 employees. Not occasionally — regularly.
You quoted a $6,800 hardwood refinish on a Monday. Big job, great margin. You were on-site all week running an epoxy garage and a tile bathroom back to back. You followed up the next Tuesday — eight days later. The homeowner said she had already booked another company over the weekend. She liked your price. She just never heard from you again.
Your estimator quoted white oak 4-inch planks, natural finish. He texted the crew lead the SKU. The crew lead thought he said natural finish meant unstained. He ordered the wrong product. Your crew showed up Monday morning ready to install. The material was wrong. Three days of delay, a homeowner who had already arranged to stay at her sister's place, and a job that cost you more than it made.
The LVP install finished on a Thursday. Homeowner was thrilled — said it was the best money she ever spent. Your balance invoice went out the following Monday. A reminder went out ten days after that. She paid eventually, but asked why it took so long to send the invoice. You did not have a good answer. Meanwhile the Google review you could have gotten on day one never came.
Most flooring company owners are the estimator, the scheduler, the collections department, and the quality control — all at once. Here is what that costs by the numbers.
Typical week breakdown for a flooring contractor managing 10–20 simultaneous jobs
19 hrs
Admin time per week
Lead follow-up, crew briefings, material confirmations, balance invoices, homeowner cure-time calls, and review requests — all manual, all owner-driven, every week.
8 days
Avg. quote follow-up delay
Most flooring leads that do not convert are not lost on price — they are lost on silence. Eight days is the average time before a manual follow-up happens. TIM does it at day 2, 5, and 10.
$5,100
Monthly cost equivalent
An office coordinator costs $5,100–6,500/month before benefits. TIM handles the same scheduling, communication, and collections workload at a fraction of that — and scales with your job volume automatically.
TIM is Digital Labor — a business operating system for US flooring companies with 3 to 15 employees running 10 to 25 active jobs. Every step between the quote and the Google review runs automatically.
Every quote is followed up at day 2, day 5, and day 10 — automatically, in your voice.
Every crew lead gets a pre-job brief with scope, material SKUs, and site access before the job starts.
Every signed contract triggers a deposit invoice the same day, without manual follow-through.
Every homeowner gets a cure or dry time notification automatically after install is complete.
Every balance invoice goes out on the correct day based on your job timeline — not whenever you remember.
Every completed job sends a review request within 24 hours of close.
TIM is priced against the $4,000–5,000/month salary of the coordinator it replaces — not against $20/month software. Here is how all three options compare for a flooring operation running 15 active jobs.
| Category | Spreadsheet | Office Coordinator | TIM |
|---|---|---|---|
| Monthly cost | $0 + your time | $5,100–6,500 | Fraction of a hire |
| Lead follow-up | Whenever remembered | Depends on workload | Day 2, 5, and 10 |
| Estimator-to-crew brief | Text or phone call | Email threads | Automatic pre-job brief |
| Homeowner cure time info | Owner calls after install | Inconsistent | Sent automatically |
| Balance collection | Days or weeks late | Tracked manually | On-schedule, every job |
| Review collection | Almost never | Inconsistent | Every completed install |
Yes. TIM tracks each job with its own workflow — material type, crew assignment, install timeline, and cure or dry time — regardless of the flooring type. Epoxy jobs with 48-hour cure windows get different follow-up sequences than hardwood or tile.
TIM sends a pre-job brief to the install crew lead before every job start — including scope, material SKUs, site access details, and homeowner contact. The estimator enters it once. The crew gets it automatically. No phone tag, no miscommunication.
No. TIM works alongside your existing quoting and scheduling tools. It handles everything that happens after the estimate goes out — follow-up, deposit invoicing, crew communication, homeowner updates, balance collection, and review requests.
TIM adjusts automatically when you update the job timeline. Homeowner notifications, balance invoice timing, and review requests all shift with the job — so nothing goes out at the wrong moment.
TIM handles every step between the estimate and the five-star review — automatically, in your voice, on every job. Meet your Tim and see how it fits your flooring operation.
Meet your Tim