For Roofing Contractors
If you run a roofing company with 5 to 30 employees handling insurance replacement and retail jobs, this page is written for you.
2 hrs
window to respond to a storm lead before they sign with someone else
$14K
average job value that falls out of pipeline when insurance claims go untracked
$5,300
monthly cost of an office admin before benefits
Every one of these happens in roofing companies with 5 to 30 employees. They are not bad luck. They are what happens when insurance timelines and storm volume exceed what a person can track.
A hail storm hit your market on a Tuesday night. By Wednesday morning you had 74 voicemails, 31 web form submissions, and 22 Facebook messages. Your office answered what they could. By Friday, 40 of those leads had already signed with competitors who showed up faster. Each job was worth $9,000 to $18,000. You were not slower because you wanted to be. You were slower because your intake was a person with a phone.
You signed a homeowner in March. The adjuster appointment was set for April 4th. The adjuster came, approved the claim, and sent the ACV check to the homeowner. Nobody on your team followed up to confirm receipt. The homeowner deposited the check and forgot about the project. You remembered in May. The homeowner had already hired someone else. That was a $14,200 job that fell out of your pipeline silently.
Your crew completed a full roof replacement in September. You collected the ACV check at material delivery. The job was done. But the RCV supplement check comes from the insurance company after the work is complete. Your office admin sent one email. No reply. Nobody followed up in October. The homeowner forgot. In January you wrote off $4,800 in recoverable depreciation because you ran out of energy to chase it.
Roofing companies face two simultaneous pressures: speed during storm surge and patience during insurance processing. Both require consistent follow-up that human memory cannot reliably deliver.
Typical week breakdown for a roofing owner managing storm leads and active insurance replacements
2 hrs
Storm lead response window
After a major hail or wind event, homeowners call 3 to 5 roofers simultaneously. The first crew on the roof for inspection gets the contract signature before competitors arrive.
$4,800
Average RCV never collected
The recoverable depreciation check on insurance jobs averages $4,000 to $6,000 per project. Without a systematic follow-up sequence, this money goes uncollected more often than anyone wants to admit.
$5,300
Monthly admin cost
An office admin who manages lead intake, insurance follow-up, scheduling, and collections costs $5,300 to $6,000 per month before benefits. TIM runs the same functions across every open lead and claim simultaneously.
TIM is Digital Labor. A business operating system for US roofing contractors with 5 to 30 employees running insurance replacement and retail jobs. Every lead, every claim, and every check gets tracked without you in the middle.
Every storm lead gets an automatic acknowledgment and inspection scheduling sequence within 2 hours.
Every open insurance claim gets a follow-up sequence until the adjuster appointment is confirmed.
Every ACV check triggers an automatic collection reminder to the homeowner the same day it is issued.
Every project completion triggers the RCV supplement collection sequence automatically.
Every crew gets their daily schedule, property access notes, and material delivery status before 7am.
Every completed job generates a review request within 24 hours of final sign-off.
TIM is priced against the $5,300 per month salary of the admin it replaces, not against $20 per month software. Here is how all three options compare for a roofing operation.
| Category | Spreadsheet | Office Admin | TIM |
|---|---|---|---|
| Monthly cost | $0 + your time | $4,600-6,000 | Fraction of a hire |
| Storm lead intake | Voicemail queue | Manual callback | Auto-acknowledgment within 2 hrs |
| Insurance claim tracking | Spreadsheet + sticky notes | Calendar follow-up | Automatic milestone sequences |
| ACV check follow-up | One email then nothing | Weekly check-in | Automatic until confirmed received |
| RCV collection | Manually chased | Reminder calls | Auto-sequence after job completion |
| Review collection | Rarely happens | Inconsistent | Every completed job |
Yes. TIM tracks every open insurance claim, logs the adjuster appointment date, and sends follow-up communications when approval timelines slip. Homeowners and property managers get proactive updates instead of calling you to ask what is happening.
After a storm event, inbound leads get an automatic acknowledgment and scheduling sequence within 2 hours. TIM routes the lead to your closest available inspector and books the inspection appointment without your office staff making manual calls.
TIM triggers draw invoices automatically at each project milestone: deposit at contract signing, ACV check collection at material delivery, and final invoice at project completion.
Yes. TIM runs separate workflows for insurance replacement projects and retail jobs. Both pipelines run simultaneously without you managing each one manually.
TIM handles the storm intake, the insurance follow-up, the check collection, and the crew scheduling so your roofing operation runs on a system that does not get overwhelmed.
Meet your Tim